In this blog post I pointed out that "the value proposition offered by Virgin America (the combination of high price and high quality) clearly does not match the value proposition of its competitors (lower price, low quality), else Virgin would attract more demand." In a very thoughtful email to me, your classmate Will Teslik objects. Will writes:
"Virgin America is a low cost carrier - their cost per seat
mile is lower than the industry average (see quote from CFO here). In fact, their unit cost is lower than JetBlue "The airline’s unit
costs excluding fuel of $6.56 cents were lower than the $6.71 cents
recorded by JetBlue and the $7.60 cents posted by Alaska Airlines". This article from the USA Today discusses what Virgin describes as its business model - it is using the low cost model,
but trying to attract "self-managed" business travelers. In the
article, Virgin's CEO explicitly discusses attracting such customers with LOWER
fares, "Cush also believes corporations are becoming more interested in
"transactional" rather than "contractual" buying, wanting
the lowest price on each transaction rather than the overall discounts offered
by global airlines. The article from the center for aviation, referenced
earlier, point out that "The combination of lower fares relative to its
legacy rivals and its superior product to those carriers has allowed Virgin
America to gain a significant following among tech-savvy business
travellers."
Let me make two points about this:
1) Per se having lower costs does not imply you will charge lower prices. More fundamentally, whether Virgin charges lower prices than its competitors on similar routes is, as Will rightly points out, not so obvious. In my original blog post I was going on the information contained in the referenced Time article: "And because Virgin America offers a premium product (...), its flights often aren’t as cheap as those of competitors like Southwest and Alaska Airlines - and low price is overwhelmingly important to leisure travelers." This quote suggested a clear trade-off between price and quality, on which I based my analysis.
2) If a rigorous price comparison analysis were to conclude that Virgin America does indeed charge lower prices than the relevant competitors, the analysis of competitive advantage could still apply, in slightly modified form, to a trade-off between two dimensions of quality. On one axis you might plot one dimension, say cabin comfort, and on the other you would plot another dimension, say whether the airline flies to a wide range of desirable destinations. Then Virgin's value proposition seems to be to have chosen the former over the latter. That value proposition, according to the Time article, does not seem too successful given Virgin America's profit numbers.
Conflicting information on price in this specific case may make the price-quality trade-off to which I originally alluded more or less pertinent. But the basic tenets of the analysis of competitive advantage, which this case gave us an excuse to study in class, remain unchanged: to be successful a business must offer a value proposition that matches or surpasses its competitors' value propositions. Whether that value proposition is made up of a specific price-quality combination or of a combination of different dimensions of quality (holding price constant) does not change the basic picture.