You classmate Billy Wang sends be a series of interesting articles related to topics recently discussed in class. In what follows I post the articles, along with Billy's comments (in italics) and mine:
1) Online Banking Keeps Customers on Hook for Fees.
BW: I think this article ties in nicely with our classroom discussion as these banks feel that customers are more inelastic than before by them using online banking. The white paper referenced in the article states customers will churn less if they have an online banking relationship with a bank. I don't think we covered how online banking affects all of this in class, but it certainly makes sense. There's a high switching cost to the consumer in the form of the hassle of retying all your payment accounts, and in turn that makes the bank less elastic to price changes. I think you were ahead of the curve by banking with a credit union (which the article states as one of the solutions to the problem).
RW: Agreed. This is all about switching costs, which rise if you benefit from unique services that a bank offers, and if there are costs to using competing services elsewhere. For instance, if you pay your bills through your bank's electronic bill payer, it is a pain to have to reenter all the payees' information into another bank's system, making you less likely to leave the incumbent bank. We will go through the economics of switching costs in greater detail in class in a couple of weeks.
2) Airlines Battle Back to Profits, a Fee and a Fare at a Time.
BW: This article is about how major airlines are finally becoming profitable. It's one of the few instances where bankers may have added value through M&A for the buying company. The strategy employed by the airlines is to shorten the supply while hoping consumer demand is somewhat inelastic, which in the short term it seems to be working. Also, I liked it when the airlines started to charge baggage fees for domestic flights, since I never check bags and this is a way for me to stop subsidizing those who do. But that only works if my ticket price is cheaper, which it isn't. So they effectively raised it's price to the average consumer. I think Apple employed similar strategies. When they were raising music price from 99 cents to $1.29 for the most popular songs, they did it in conjunction with a promotion to buy a $30 iTunes gift card for $20. Music price increased by 30%, cost of buying credits decreased by 30%. And soon that promotion went away and we are now used to buying music at $1.29 and not think much of it.
RW: Agreed. Aggressive cost cutting was a big component of the Airlines' strategy, largely by reacting to the new conditions brought about by the depressed economy by cutting flights and routes. I rarely fly in a plane with empty seats anymore, and this used to happen all the time before the crisis. Right also about iTunes. Apple must have learnt a lesson from the initial pricing of the iPhone - a debacle we discussed in class in the past. Reducing the price of the iPhone too aggressively after capturing the surplus from the early adopters had led to an outcry. Company's have to be cognizant that people can react with moral outrage to managerial decisions that seem to make perfect sense from an exonomic perspective. In this case, habituating customers to higher prices was of the essence. Fee practices that are common to the entire industry (or most of it) rather than undertaken by a single firm is also helpful, as the airline's experience with baggage fees illustrate, because it is easier to convince customers that this is the "new normal" and not a single company trying to fleece customers (it's also helpful that it lowers the elasticity of demand for all!).
3) In a Battle of the e-Readers, Booksellers Spurn Superheroes.
BW: This article relates to the fight for content on the Kindle Fire. It seems Amazon is pulling its weight with the content providers to give them exclusive access to content. I don't like the move, seems awfully anti-competitive. Good for B&N to take drastic measures and send the signal to other content providers. I think this would be a great example for when we start to talk about game theory (I've taken Ben Polak's game theory course for free via iTunesU, really good stuff).
RW: The fascinating strategic angle here is that by removing themselves as distributors of comic books, Barnes and Noble and other booksellers turn Amazon into the sole (or major) distributor of said comic books. Thus, they put the sellers of these comic books at the mercy of Amazon, who becomes a monopsonist (sole buyer). The intended reaction is to discourage future content providers to sign exclusive digital distribution rights, as that puts them in a situation of total dependence to a single distributor (here Amazon). I'm guessing the folks at DC Comics must regret their Amazon deal, and if they don't already, a time will come when they might. When time comes to reprice the deal, publishers might see their share of the take fall dramatically. It will be a nice case to follow.