By Carolyn Gray Anderson
The June 2016 second-quarter economic forecast asked hard questions about the overall outlook for the U.S. and California, particularly the future of commercial real estate. In his keynote address, Peter Lowy made the answers sound easy.
Lowy is co-CEO of Westfield Corporation, one of the world’s leading shopping center companies, with retail destinations in London, New York, San Francisco and Los Angeles among its portfolio of 34 malls and 6,480 retail outlets in the U.S., UK and Europe. He is also a chairman of the company. Last year, Westfield Corporation’s approximately 400 million customer visits to Westfield shopping centers generated over $16 billion in retail sales. With new investments underway, Westfield’s value is expected to exceed $50 billion by 2020.
Lowy has 30 years’ experience in the shopping center and real estate investment trust industry and has been with Westfield Group since 1983. So when he told the Forecast audience that his company is thriving, he didn’t have to talk long to convince them — and he may have provided the “sliver of optimism” Dean Judy Olian hoped for when she introduced him.
He identified the three areas where the most significant shifts have occurred and how Westfield is approaching them profitably: technology, consumer behavior and the retail business model.
1. Technology is an opportunity for traditional retail to build stronger connections with its customers.
Lowy evangelized at length on the power of mobile and other technologies to draw consumers to physical locations and to streamline their experience with retailers both in person and remotely.
Westfield’s multivalent app purports to guide shoppers to the nearest mall via the quickest route, advise on the closest parking, enable retailers to download every SKU available to individuals’ phones, and steer the shopper not just to stores but products and services. Naturally, the app facilitates ticket purchases, restaurant reservations and food orders that can be picked up or delivered. “We have already created the technology backbone to connect our customers to these services,” Lowy said. The product was developed by the company’s Westfield Labs, where it focuses on “removing the friction from physical commerce.” The goal is seamless customer experiences whether at a local mall, an airport or in transit.
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